Introduction

A well-executed check-in process sets the tone for your entire product. This guide covers everything you need to know to streamline check-in and ensure smooth product entry for all customers.

Planning Your Check-in Process

Before your product, plan your check-in strategy:

• Location: Choose accessible, visible check-in areas
• Staffing: Assign adequate staff based on expected capacity
• Equipment: Ensure devices are charged and tested
• Timing: Open check-in early to avoid rush-hour congestion
• Flow: Design a logical flow to prevent bottlenecks

Pre-Product Preparation

Prepare for smooth check-in:

• Export customer lists and organize by variant or type
• Test QR code scanning functionality
• Charge all devices and have backup batteries ready
• Train staff on check-in procedures
• Prepare signage directing customers to check-in
• Set up multiple check-in stations for large products
• Test internet connectivity at check-in locations

Setting Up Check-in Stations

Create efficient check-in stations:

• Position stations for easy access and visibility
• Provide clear signage indicating check-in areas
• Set up separate stations for different variants or types if needed
• Ensure adequate space to prevent crowding
• Have backup manual check-in procedures ready

Using Ordafy's Check-In Interface

Ordafy provides two ways to check in customers:

Web Interface (Desktop/Laptop)

Access the Check-In Interface from your product dashboard:

• Navigate to your product and click "Check-In"
• Enter order/booking reference manually in the search field
• Press Enter or click "Check In" to process
• View real-time statistics updated every 10 seconds
• See overall progress and statistics by variant or type
• View customer details after successful check-in

Mobile App (QR Code Scanning)

Use Ordafy's mobile app for QR code scanning:

• Open the Check-In screen in the Ordafy mobile app
• Grant camera permissions when prompted
• Tap to open the QR code scanner
• Scan QR codes from orders or bookings (digital or printed)
• System automatically processes check-in
• Haptic feedback and sound confirm successful check-in
• View real-time statistics updated every 30 seconds
• Works offline - check-ins queue and sync when online

Manual Check-in Procedures

For cases where QR codes aren't available:

• Web Interface: Enter order/booking reference directly in the search field
• Mobile App: Enter reference manually if QR code is damaged or unavailable
• System verifies order/booking and checks customer in
• View customer details to confirm identity if needed

Handling Special Cases

Be prepared for various scenarios:

• Lost QR / No Code: Verify identity and manually check in using customer information
• Duplicate Check-ins: System prevents duplicates automatically, but be ready to explain
• VIP Customers: Have a separate check-in process or fast-track option
• Group Check-ins: Check in all customers from the same order together
• Late Arrivals: Keep check-in open and accessible throughout the product

Monitoring Check-in Progress

Track check-in in real-time using Ordafy's statistics:

• Overall Statistics: View total orders/bookings, checked-in count, remaining, and percentage
• By Variant/Type: See check-in progress for each variant or type separately
• Real-time Updates: Statistics refresh automatically (web: every 10 seconds, mobile: every 30 seconds)
• Progress Bars: Visual representation of check-in progress
• Manual Refresh: Click refresh button to update statistics immediately
• Export check-in data during or after the product from your customer list

Offline Check-in (Mobile App)

Ordafy's mobile check-in app works offline:

• Check-ins are queued locally when offline
• Queue syncs automatically when connectivity is restored
• No data is lost during temporary connectivity issues
• View offline queue in the app to see pending check-ins
• Test offline functionality before your product
• Ensure devices have the latest app version

Check-in Results

After checking in an customer, you'll see:

• Success Message: Confirmation that check-in was successful
• Customer Details: Name, email, variant/type, reference number, order number
• Check-in Time: Timestamp of when check-in occurred
• Error Messages: Clear messages if check-in fails (e.g. order not found, already checked in)

Best Practices

• Test check-in equipment and procedures before the product
• Open check-in 30-60 minutes before product start time
• Have backup devices and procedures ready
• Train staff on both technical and customer service aspects
• Monitor check-in statistics throughout the product
• Export final check-in data immediately after the product
• Keep a positive, welcoming attitude at check-in stations

Post-Product Check-in Analysis

After your product:

• Review check-in statistics and timing
• Identify bottlenecks and improvement opportunities
• Compare check-in counts to orders and bookings
• Document any issues for future products

Conclusion

A well-planned and executed check-in process creates a positive first impression and ensures smooth product operations. Preparation and practice are key to successful check-in management.