Terms of Service

1. The Ordafy platform

Ordafy is an ecosystem of products and services provided by Ordafy Limited (“we”, “us”, “our”), a company registered in England and Wales (company number 16063522). Our platform includes: ordafy.com, Ordafy Shop - shop.ordafy.com, Ordafy Business - business.ordafy.com, Eventiry - eventiry.com, Support Hubs - supporthubs.org, and related authentication and account services. By accessing or using any part of the Ordafy ecosystem, you agree to these Terms of Service and to the product-specific terms that apply to each product you use.

2. Acceptance and eligibility

By using our services you confirm that you are at least 18 years old (or the age of majority in your jurisdiction) and have the authority to enter into these terms. If you use our services on behalf of an organisation, you represent that you are authorised to bind that organisation. We may refuse or suspend access where we reasonably believe terms have been breached or the service is being misused.

3. Accounts

You may need an account to use certain products. You are responsible for keeping your credentials secure and for all activity under your account. One account can be used across Ordafy products where we have enabled single sign-on. You must provide accurate information and update it when it changes. We may suspend or terminate accounts that breach these terms or our acceptable use standards.

4. Acceptable use

You must not use our services to break the law, infringe others’ rights, send spam or malware, attempt to gain unauthorised access to systems or data, or otherwise harm Ordafy, other users, or third parties. Product-specific rules (e.g. marketplace seller conduct, event organiser obligations) are set out in each product’s terms. We may remove content or suspend access where we reasonably consider there is a breach.

5. Payments, fees and refunds

Where you pay for services (e.g. Ordafy Shop purchases, event tickets, business subscriptions), the applicable product’s terms and payment pages describe fees, billing and refunds. Refund eligibility and process are set out in our Refund Policy and in each product’s refund policy. By paying, you agree to the payment and refund terms that apply to that product.

6. Intellectual property

We (or our licensors) own the rights in the Ordafy brands, websites, software and content we provide. You may use our services only in line with these terms and any product-specific terms. You retain rights in content you submit; you grant us the licences we need to operate the services (e.g. to display and process your listings, events or data). You must not copy, scrape or reverse-engineer our services without permission.

7. Disclaimers and limitation of liability

Our services are provided “as is”. We do not guarantee uninterrupted or error-free operation. We are not liable for indirect, consequential or special damages, or for loss of profit, data or goodwill, except where we cannot lawfully exclude such liability (e.g. death or personal injury caused by our negligence, or fraud). Our total liability to you for claims arising from your use of our services is limited to the amount you paid us in the 12 months before the claim (or, if greater, £100), unless a product’s terms state otherwise. These limits apply to the fullest extent permitted by law.

8. Indemnity

You agree to indemnify Ordafy Limited and its affiliates from claims, losses and costs (including legal fees) arising from your use of our services, your breach of these terms, or your violation of any law or third-party rights.

9. Termination and account deletion

We may suspend or terminate your access to the platform or a product if you breach these terms or for other serious reasons. You may stop using our services at any time. For how to request deletion of your account and personal data, see our Privacy Policy (Account deletion). Product-specific termination (e.g. business subscriptions) is set out in each product’s terms.

10. Governing law and disputes

These terms are governed by the laws of England and Wales. Disputes are subject to the exclusive jurisdiction of the courts of England and Wales, except where you have mandatory consumer rights in your country of residence.

11. Changes

We may update these terms from time to time. We will post the revised version on this page and update the “Last updated” date. Continued use of our services after changes constitutes acceptance. For material changes we may notify you by email or in-product notice where appropriate.

12. Product-specific terms

Each product in the Ordafy ecosystem may have additional terms that apply when you use that product. For the full terms of use for each product, please see:

• Ordafy Shop: Terms of Service
• Ordafy Business: Terms of Service
• Eventiry: Terms of Service
• Support Hubs: Terms of Service

13. Contact

For questions about these terms, contact Ordafy Limited: +44 191 323 5433 · info@ordafy.com.