Privacy Policy

1. Who we are

Ordafy Limited (“we”, “us”, “our”), registered in England and Wales (company number 16063522), is the data controller for the Ordafy platform. This policy covers ordafy.com, Ordafy Shop - shop.ordafy.com, Ordafy Business - business.ordafy.com, Eventiry - eventiry.com, Support Hubs - supporthubs.org, authentication and account services, and related products. This policy describes how we collect, use and protect your personal data across the ecosystem and your rights. Product-specific privacy notices (e.g. for a particular app) may add detail; we link to them below where available.

2. The Ordafy platform and products

When you use Ordafy, data may be processed for: this main website; Ordafy Shop (browsing, orders, bookings); Ordafy Business (business account, orders, payments); Eventiry (events, ticketing); Support Hubs (voucher and client management for organisations); and shared account and sign-in services. The same account can be used across products where single sign-on is enabled. Each product may collect additional data as described in its own privacy notice.

3. What we collect

We collect: (a) information you give us (e.g. name, email, address, payment details when you register, order or contact us); (b) usage and device data (e.g. IP address, browser type, pages visited, actions in our apps); (c) cookies and similar technologies as set out in our Cookie Policy. We may also receive data from third parties (e.g. payment providers, analytics) where permitted by law.

4. Legal basis and purposes

We process your data on the basis of: contract (to provide the services you use); consent (where we ask for it, e.g. marketing); legal obligation; and our legitimate interests (e.g. security, improving services, fraud prevention). We use data to operate and improve the platform, process orders and payments, communicate with you, comply with law, and enforce our terms.

5. Retention

We keep your data only as long as needed for the purposes above, for legal or regulatory requirements, or to resolve disputes. Account and transaction data are typically retained for the duration of the relationship and for a period thereafter as required by law (e.g. tax). You can request erasure subject to the exceptions in the “Your rights” section.

6. Sharing and international transfer

We may share data with: service providers (hosting, payments, analytics, support) who process on our instructions; professional advisers; and authorities when required by law. Some providers may be outside the UK/EEA; we ensure appropriate safeguards (e.g. standard contractual clauses or adequacy decisions) where required. We do not sell your personal data.

7. Your rights

Under UK and EU data protection law you have the right to: access your data; have inaccuracies corrected; request erasure (“right to be forgotten”) in certain cases; restrict or object to processing; data portability; and withdraw consent where processing is based on consent. You may also lodge a complaint with a supervisory authority (e.g. the ICO in the UK). To exercise these rights, contact us using the details at the end of this policy or via the relevant product’s settings or support.

8. Deleting your account

You may request deletion of your Ordafy account and associated personal data at any time. To do so: use the account or profile settings in the product where you signed up (e.g. Ordafy Shop, Business dashboard, or auth service), or contact us using the details below. We will process the request in line with applicable law and may retain certain data where we have a legal obligation or legitimate interest (e.g. fraud, tax). Deletion may affect your ability to use other Ordafy products linked to the same account. Product-specific account deletion options are described in each product’s privacy notice where applicable.

9. Cookies

We use cookies and similar technologies as described in our Cookie Policy. That policy explains types of cookies, how to manage them, and how they are used across our products.

10. Product-specific privacy

For more detail on how each product handles your data, see:

• Ordafy Shop: Privacy policy
• Ordafy Business: Privacy policy
• Eventiry: Privacy policy
• Support Hubs: Privacy policy

11. Contact

For privacy enquiries, to exercise your rights, or to request account deletion, contact Ordafy Limited: +44 191 323 5433 · privacy@ordafy.com. For general support: info@ordafy.com. We will respond within the timeframes required by law.