1. Overview
This page explains how partner incentives and monthly agreement payments are calculated, scheduled, and paid for approved Ordafy partners. It supplements the Partner Agreement. Specific amounts and currencies for your account are set by Ordafy administrators and shown in your partner dashboard under Financials and Payouts.
Partner payouts are made by manual bank transfer from Ordafy to your registered bank account. They are separate from Stripe Connect payouts that onboarded businesses receive for their own sales (see Payments & payouts).
2. Your commercial terms
After approval, Ordafy configures your programme commercially, which may include:
- A monthly agreement amount (fixed recurring payment, which may be zero if you are on an incentive-only schedule).
- Incentive rules — per-milestone rewards for qualifying onboarded businesses (for example first product, first order, activation).
- Your settlement currency and tier, visible in the partner portal.
Terms may change on notice or when you accept an updated agreement version in the portal.
3. Incentives
Incentives are earned when attributed businesses meet defined milestones tracked in the platform (onboarding, catalog setup, first transaction, activation, and similar events). Each incentive moves through statuses such as pending, approved, and paid. Ordafy may require evidence of legitimate onboarding and may reverse or withhold incentives where fraud, duplicate accounts, or policy breaches are found.
Incentive amounts are not guaranteed for all partners; they depend on your admin-configured rule set and business performance.
4. Payout schedule
Payouts are typically generated on a monthly cycle and appear in your dashboard as upcoming, pending, or completed. Processing dates depend on internal review, bank cut-off times, and holidays. Displayed "upcoming" amounts are estimates until approved for transfer.
If your account is suspended or terminated, future payouts may be paused pending investigation. Overdue items are handled by Ordafy operations and may require updated bank details or KYC.
5. Bank transfers
You must maintain accurate bank account details in Settings. Payments are sent to the default account on file. You are responsible for any fees charged by your bank or intermediary institutions. Ordafy is not liable for delays caused by incorrect account information you provided.
Payout records in the portal include reference identifiers and line-item breakdowns (monthly agreement portion plus approved incentives).
6. Tax responsibilities
You are solely responsible for reporting and paying any taxes, social contributions, or withholdings applicable to amounts you receive under the partner programme in your jurisdiction. Ordafy does not provide tax advice. Where required by law, we may request tax identifiers or documentation before processing payouts. We may report payments to tax authorities where legally obliged.
7. Adjustments & holds
Ordafy may apply adjustments (credits or debits) to correct errors, chargebacks on invalid referrals, or recover overpayments. Payouts may be held during compliance review, KYC verification, or dispute investigation. Admin may cancel a specific payout with documented reason.
8. Disputes
If you disagree with an incentive decision or payout amount, contact partners@ordafy.com within 30 days of the payout appearing in your dashboard, including your partner ID, payout reference, and supporting detail. We will review against platform logs and your configured rules. Our decision following investigation is final except where applicable law requires otherwise.
9. Related pages
Partner Agreement · Payments & payouts (merchants) · Privacy Policy