1. Scope
This page summarises how payments work across the Ordafy platform (ordafy.com and business.ordafy.com), including Shop checkout, Pay by Link, and POS payments, where card payments are processed through our platform. Product-specific checkout pages may add detail.
2. Who you pay
When you buy a product or service from a seller on Ordafy Shop, your contract for that purchase is with the seller (the provider), not with Ordafy Limited as the supplier of those goods or services. Ordafy operates the marketplace and related software. If you are paying a merchant using Pay by Link or at the POS, you are typically paying that merchant for goods/services they provide.
3. Card payments and Stripe
Card payments are processed by Stripe, a regulated payment services provider. You may be asked to accept Stripe's terms where required for your payment. Ordafy uses Stripe Connect so that eligible amounts can be settled to sellers according to our platform rules and the seller's payout setup. We do not store full card numbers or CVV on Ordafy servers.
4. Settlement and payouts to sellers
Depending on order or booking type, funds may be released to the seller's connected Stripe account after conditions are met (for example fulfilment and refund windows). Sellers move money from Stripe to their bank through their Stripe account and payout settings. Timing can depend on Stripe, the seller's bank, and compliance checks.
5. Fees
Processing and platform fees may apply as described at checkout, in booking flows, and in our Terms of Service.
6. Refunds and disputes
Refunds and chargebacks are handled according to the seller's policies, our Refund Policy, applicable law, and card scheme rules. Stripe facilitates the money movement for refunds where applicable.
7. Marketplace fund holding & seller releases (Shop)
For many Ordafy Shop orders and bookings, customer payments are received and held by the platform until release conditions are met (for example: fulfilment, end of service, expiry of a refund window, no open disputes, seller Stripe Connect in good standing). Until release, funds are not available for bank payout; after release, sellers move money from their Stripe balance to their bank via Stripe. Exact timing depends on Stripe, banks, and compliance checks.
8. Pay by Link — Stripe Checkout & Connect
Payers complete Stripe Checkout. Where the merchant uses Stripe Connect, charges and transfers follow Ordafy's platform configuration for that organisation. Ordafy does not store full card numbers or CVV for these flows. Refund eligibility is primarily between payer and merchant; we and Stripe facilitate money movement when refunds are processed under applicable rules. See also our Refund Policy.