Take a contactless payment with Tap to Pay on Android

Use your Android phone at checkout

Tap to Pay lets a customer tap a contactless card, phone, or watch against your compatible Android phone. The payment is added to the Ordafy order or service booking, so you can see what was sold and whether any balance remains.

Tap to Pay is currently Android-focused. If you use an iPhone, you can still create sales, record cash or bank transfer payments, send a payment link, or ask a colleague with a supported Android phone to collect the contactless payment.

Where to find POS

POS sits inside Ordafy Business — it is not a separate dashboard. Open Tools → POS, then choose Till for a new sale or Collect payment for an order or booking that already has a balance.

Before you take a payment

• Use the official Ordafy mobile app on a supported Android phone.
• Turn on NFC in the phone’s Settings.
• Connect to reliable Wi-Fi or mobile data.
• Sign in to the correct organisation and make sure your staff role can collect payments.
• Complete payout setup for the organisation. Ordafy uses Stripe Connect or Paystack depending on your market.
• Allow any device permissions requested for contactless payments. Requirements can vary by phone, Android version, and payment provider.

Option 1: Start a new sale in Till

1. In Ordafy Business, open Tools → POS → Till.
2. Add the products or services the customer is buying.
3. Check quantities, prices, discounts, tax, and the customer if one is attached.
4. Choose Checkout and create the order.
5. Open Collect payment when Ordafy shows the amount due.

Creating the order records the sale. The order is not fully paid until the payment succeeds or you record another accepted payment method.

Option 2: Collect an existing balance

1. Open Tools → POS → Collect payment.
2. Choose Product orders or Service bookings.
3. Select the order or booking with an amount still due.
4. Check the customer and remaining balance before continuing.

Take the Tap to Pay payment

1. Under How to collect, choose Tap to Pay on this phone.
2. Confirm the amount and the order or booking reference.
3. Choose Collect payment.
4. Follow the picture or message on your screen. Ask the customer to hold their contactless card, phone, or watch against the indicated area of your Android phone.
5. Keep both devices steady until Ordafy shows that the payment succeeded.

The NFC area is often near the top or back of an Android phone, but its exact position differs by model. If the first tap is not read, slowly move the customer’s card around the back of the phone and try again.

Confirm the sale before the customer leaves

Return to the order or booking and check its Payment details. A full payment should leave no balance. A part payment should reduce the balance by the amount collected. Offer the customer a receipt using the options shown in Ordafy.

Do not repeat a payment just because a screen took a moment to update. Check payment history first. If the result is uncertain, refresh the order and confirm the status before asking the customer to tap again.

Collect on another staff phone

If the order is open on a computer or an unsupported phone, choose Collect in person on device. A staff member signed in to the same organisation on a supported Android phone can open Tools → POS → Collect payment → Pending from web, select the request, and take the payment.

Before collecting, the staff member should say the customer name or order reference and confirm the amount. That avoids paying the wrong pending request.

Other payment choices

• Record payment here: Use this for accepted cash, bank transfer, or another payment that happened outside Tap to Pay.
• Payment link: Send a secure online payment request when the customer is not beside you or prefers to pay on their own device.
• Collect in person on device: Send the balance to another signed-in Android phone for contactless collection.

Only record a payment after you have actually received it. Recording cash or bank transfer does not move money through Ordafy.

Payouts and fees

Successful contactless payments are processed through the payout provider available for your organisation’s market. Use Settings → Payouts & settlements in Ordafy Business to review your balance, payout status, and transfers to your bank. Payout timing can depend on your market, account checks, bank, weekends, and public holidays. See Pricing for current Ordafy fees.

If Tap to Pay is unavailable

• You are using an iPhone: Use a supported Android phone for Tap to Pay today, or choose another collection method.
• NFC is off: Turn it on in Android Settings, return to Ordafy, and try again.
• The phone is unsupported: Update Android and Ordafy Business, or use another compatible Android phone.
• There is no internet: Reconnect to Wi-Fi or mobile data. Do not assume a card payment completed while offline.
• Payouts are not ready: Open Payouts and complete any missing payout setup or account checks.
• A permission was denied: Open the Ordafy permissions in Android Settings, allow the requested permission, and retry.
• The order is already paid: Check payment history rather than collecting again.

If a payment fails

1. Read the message shown in Ordafy and keep the order open.
2. Ask the customer to tap again and hold the card or device still for a little longer.
3. If prompted, ask for a different contactless card or wallet.
4. If Tap to Pay continues to fail, use another accepted payment method.
5. Check payment history before every retry to avoid charging twice.

Ordafy staff should not ask to photograph a customer’s card or type card details into booking notes or messages.

Common questions

Does Tap to Pay work on iPhone?

Tap to Pay in Ordafy is currently focused on supported Android phones. Staff using iPhone can choose another payment method or send the collection to an Android team member.

Do I need a separate card reader?

No. A compatible Android phone uses its built-in NFC hardware. You still need internet access, completed payout setup, and the required phone permissions.

Can I collect payment for a service booking?

Yes. Open the booking’s payment details or find it under Collect payment → Service bookings, then take the remaining balance.

Can I take part of the balance?

If the payment screen offers part payment for that order or booking, enter the agreed amount and confirm the remaining balance afterwards.

Still stuck?

If Tap to Pay remains unavailable after checking the phone, NFC, internet, permissions, and payout setup, contact your organisation administrator or Ordafy support. Include the phone model, Android version, and the exact message shown — never send customer card details.