Account

Sign-in and account access

In a nutshell

Short tutorials with clear steps. Use search or the left menu to jump to a product area.

Popular in Account

Discover and Buy from Ordafy Businesses

Find products and services, check business details, pay securely, and follow your orders or bookings.

Practical Order Management

Use simple daily habits to prioritise orders, prevent mistakes, and give customers dependable updates.

Create Your First Product on Ordafy

Create a clear product listing, set prices and stock, prepare payments, and publish it for customers on Ordafy Shop.

Take In-Person Sales with POS

Build a basket, apply approved discounts, take payment, and keep in-person sales connected to your Business records.

Create Promotions and Customer Campaigns

Plan useful promotions, create clear promo codes, share Shop links, and contact customers responsibly.

Manage Orders and Bookings During the Day

Keep orders, bookings, stock, in-person sales, and customer updates under control as the day unfolds.

All guides

34 articles

For Businesses

Create Your First Product on Ordafy

Create a clear product listing, set prices and stock, prepare payments, and publish it for customers on Ordafy Shop.

10 min

For Businesses

Collect Extra Product Details at Checkout

Ask customers for sizes, personalisation, delivery notes, and other details you need to fulfil an order correctly.

8 min

For Businesses

Managing Orders from Sale to Fulfilment

Review new orders, keep fulfilment moving, handle refunds carefully, and keep customers informed.

10 min

For Customers

Discover and Buy from Ordafy Businesses

Find products and services, check business details, pay securely, and follow your orders or bookings.

8 min

For Businesses

Understand Your Sales and Performance

Use Business insights and reports to understand sales, customers, products, bookings, and trends.

9 min

For Businesses

Understand Revenue, Payouts, and Expenses

Read your financial overview, understand pending and paid settlements, and keep expenses organised.

9 min

For Businesses

Add and Manage Your Team

Invite teammates, choose clear roles, protect customer and financial data, and remove access when duties change.

8 min

For Businesses

Take In-Person Sales with POS

Build a basket, apply approved discounts, take payment, and keep in-person sales connected to your Business records.

8 min

For Businesses

Create Promotions and Customer Campaigns

Plan useful promotions, create clear promo codes, share Shop links, and contact customers responsibly.

8 min

For Businesses

Create Useful Reports and Exports

Choose the right date range, export business records safely, and reconcile reports with sales and payouts.

8 min

For Businesses

Set Up Your Business in Ordafy

Configure your profile, trading details, availability, billing, payouts, and team from the Settings hub.

9 min

For Businesses

Manage Orders and Bookings During the Day

Keep orders, bookings, stock, in-person sales, and customer updates under control as the day unfolds.

8 min

For Businesses

Manage Products from Listing to Fulfilment

Build a repeatable product routine covering listings, stock, sales channels, fulfilment, marketing, and review.

11 min

For Businesses

Practical Order Management

Use simple daily habits to prioritise orders, prevent mistakes, and give customers dependable updates.

7 min

For Businesses

Build a Simple Sales Process

Create one dependable process for Shop, in-person, and payment-link sales from first enquiry to follow-up.

8 min

For Businesses

Communicate Clearly with Customers

Set expectations, send timely updates, use campaigns responsibly, and handle difficult conversations calmly.

7 min

For Businesses

Your Daily Orders and Appointments Checklist

Prepare the day, manage orders and appointments as they happen, and close with clean records.

7 min

For Businesses

Fix Common Ordafy Problems

Work through common listing, checkout, POS, promotion, order, payout, and team access problems.

8 min

For Businesses

Set Up Payments and Payouts in Ordafy

Complete the Stripe Connect or Paystack setup offered in your market so eligible payments can reach your bank.

10 min

For Businesses

Take Questions and Follow Up in Leads

Collect questions from your storefront, website, payment links, and walk-ins — then follow up from Leads.

7 min

For Service providers

List Your First Service on Ordafy

Create a service customers can understand, choose, and book, with clear pricing, availability, and payout setup.

10 min

For Service providers

Connect Your Calendar and Avoid Double Bookings

Connect Google Calendar or an iCal calendar so customers only see times when you are genuinely available.

8 min

For Service providers

Manage Service Bookings from Request to Completion

Review requests, keep customers informed, collect payment, handle changes, and close each appointment properly.

11 min

For Customers

Find and Book the Right Service on Ordafy

Compare providers, choose a service and time, understand payment, and manage your appointment with confidence.

8 min

Ordafy POS

Take a Contactless Payment with Tap to Pay on Android

Use a compatible Android phone to take a contactless card or wallet payment through Ordafy POS, with no separate card reader.

7 min

Website Integration

Add Ordafy to Your Website

Let customers book, order, or ask a question from your website using a share link, widget embed, or pop-up.

6 min

Website Integration

Get Your Share Links and Embed Codes

Copy the correct Ordafy link, QR code, or website embed code for your business, service, or product.

6 min

Website Integration

Add Ordafy to Your Website Builder

Paste an Ordafy link or embed code into WordPress, Wix, Squarespace, Shopify, Webflow, or another website builder.

9 min

Website Integration

Promote One Service or Product

Send customers straight to one service, package, or product from an advert, email, social post, QR code, or landing page.

6 min

Website Integration

When you need more than a website link (Enterprise)

Most businesses only need a link or a section on their website. This guide explains when larger teams need Ordafy connected to other software.

8 min

Events & Venues

Create and publish your first event

Set up an event listing, ticket types, fees, and publish so guests can buy tickets on Ordafy.

8 min

Events & Venues

Check in event attendees

Use codes or scans at the door to mark tickets as used and keep your guest list accurate.

5 min

Events & Venues

List a venue and manage hire bookings

Publish a venue listing, set availability and rules, and manage hire bookings from Ordafy Business.

7 min

Events & Venues

Buy tickets and hire a venue as a guest

Find events and venues, pay at checkout, and manage your tickets or venue bookings.

5 min