Finding and Booking Services: A Guide for Customers

Introduction

This guide helps customers discover and book services confidently on Ordafy, from search and comparison to payment and post-booking management.

Searching for Services

Basic Search

Use search and filters to find services by name, location, category, and availability.

• Location and service area
• Price range
• Service type/category
• Availability dates/times
• Ratings and reviews

Using Recommendations

Recommendations may appear based on your activity, preferences, and booking intent.

Comparing Services

Before booking, compare:

• Total pricing and any additional fees
• What is included in the service
• Provider ratings, reviews, and responsiveness
• Cancellation and rescheduling policy
• Location, remote options, and accessibility details

Making a Booking Request

1. Select your preferred service
2. Check available dates/times
3. Start booking and provide required details
4. Add notes or special requirements
5. Submit your request and complete payment steps if prompted

After Submitting a Request

• You will receive confirmation by email and/or in-app
• The provider reviews and responds based on their settings
• You can use in-app messaging for clarifications
• Status updates are visible in your bookings dashboard

Managing Your Bookings

From your dashboard, you can:

• Track booking status
• View payment and receipt details
• Message the provider
• Cancel/reschedule where policy allows
• Leave a review after completion

Payment Overview

Deposit

Some services require a deposit to secure your slot.

Balance

Any remaining balance timing is defined by the provider's terms shown during booking.

Tips for a Smooth Booking

• Book early for high-demand dates
• Share complete and accurate requirements
• Ask questions before confirming
• Review policy details before payment
• Keep communication in-platform for traceability

Leaving Reviews

After service completion, leave an honest review to help other customers make informed decisions.