Business

In Ordafy Business, open Catalogue → Products and add a product. Enter the name, price, photos, stock, and delivery or collection details, then publish. See View guide for a walkthrough.

In Ordafy Business, open Catalogue → Services and add a service. Set the price, duration, location, availability, photos, and booking policy, then publish. See View guide

It depends on the seller and the customer's market. Checkout may offer cards, supported digital wallets, payment links, cash, or bank transfer. Customers only see the methods available for that purchase.

You can start selling without a commerce subscription. Payment processing fees vary by market and method, and sales found through Ordafy Marketplace include a 2.5% marketplace commission. Optional plans add more locations, storage, and advanced tools. See the Pricing page for current details.

Refunds follow the merchant's policy shown before you pay. Open the order or booking and ask the merchant for help. If you cannot reach them or something is wrong, contact Ordafy support with your reference.

Only if the merchant allows transfers. Open the order or booking, choose Transfer, and enter the recipient's details. If you do not see that option, ask the merchant.

Ordafy notifies you using the contact details on the order. Any refund follows the merchant's policy. We are still processing approved refunds until the money is on its way to your original payment method — that can take several working days. Contact the merchant first if it is delayed.

Check your confirmation for the collection address, appointment details, or online instructions. Bring the confirmation or QR code if one was provided — the merchant may scan it or ask for your order reference.

Sign in with the account you used at checkout, then open Orders for purchases and Bookings for appointments. Your confirmation email also has the reference and key details.

Use Ask a question on the listing or storefront when it is available, or the contact option on the order or booking. Include your reference for paid purchases. For platform help, visit /help.

Visit Ordafy Marketplace and search by name or category. Use location filters when available, and check each listing for its collection point, service area, or appointment location.

Yes. Set the price to zero when you create the product in Catalogue. Check the checkout and fulfilment settings before you publish so customers know how they will receive it.

Open the item in Catalogue and use Share to copy its link or QR code. Use Marketing for promotions, add Ordafy to your website, and leave Ask a question on so interest shows up in Leads. Keep photos, prices, and policies up to date.

Yes, when repeat or multi-session options are available for that listing type. Set the schedule, price, capacity, and customer terms in Catalogue before you publish.

Supported physical or digital products, tickets, and bookable services. Listings must follow Ordafy's terms and the laws in every market where you sell. Restricted or prohibited items cannot be listed.

Open the product in Catalogue and add its options or variants. Set the right price, stock, and reference for each one, then save and publish.

Yes, where discounts are available for your plan and sales channel. Open Marketing, create a code, choose what it applies to, and set any dates or usage limits. Test the code before you share it.

In Ordafy Business, open Settings → Payouts & settlements and complete payout setup for your organisation. Card sales are processed through Stripe Connect or Paystack, depending on your market. That page shows your balance, any checks that need attention, and transfers to your bank.

You fund the customer refund from your available balance. Ordafy’s platform fee on that sale is generally not returned. If there is not enough available balance yet, the refund can wait until there is — track it in Financials → Refunds. Customers see simple progress updates only.

Start with the integrations under Settings and Tools. Enterprise customers can ask about custom integrations, and Ordafy Web Services can help with a bespoke build when the ready-made options do not fit.

The checklist on Home helps you finish your business profile, complete payout setup, and publish your first listing. Complete the steps shown so card payments and marketplace selling are available in your market.

Yes. You can record a cash or bank-transfer payment after you have actually received it. Card checkout, Tap to Pay, and payment links need completed payout setup. Recording a payment does not move money through Ordafy.

An active listing can still be hidden from Marketplace if your storefront is not public, payout setup is incomplete, required listing details are missing, or the item is unavailable. Check the notice on the listing and complete the action shown.

No. Customer card payments are processed through Stripe Connect or Paystack, depending on your market, and follow your payout schedule. Open Settings → Payouts & settlements to see account checks, balances, and bank-transfer status.

Card payments are handled by the payment provider for your market, such as Stripe Connect or Paystack. Ordafy does not show merchants your full card number. Use a strong password and turn on two-factor authentication for extra account protection.

Ordafy uses the information needed to run your account, process purchases, prevent fraud, and provide support. Merchants get the details they need to fulfil orders or bookings, plus any questions you send via Ask a question. See the Privacy Policy for your rights.

Open the service on Ordafy Marketplace, choose an available date or time, enter the details requested, and pay any amount due. Check the confirmation for the location, joining instructions, and cancellation policy.

In Ordafy Business, open Catalogue, add a service, and enter its price, duration, location, availability, photos, and policies. Publish when you are ready. See View guide

Payment processing fees vary by market and method. A booking found through Ordafy Marketplace can also include the 2.5% marketplace commission. Check the Pricing page and the sale details for the current fees.

Open the service listing and pick a date to see available times. If nothing suitable shows up, use the listing's contact option to ask the merchant.

You get a confirmation with the time, location or online instructions, amount paid, and merchant policy. Keep the reference handy and contact the merchant if you need to change anything.

Payment and bank payout timing depend on the sales channel, market, account checks, and the merchant's payout schedule. Merchants can open Settings → Payouts & settlements in Ordafy Business to see balances and transfer status.

Open the booking and choose Cancel if the merchant's policy allows it. If that option is not available, contact the merchant. Any refund depends on the policy you accepted when you booked.

In Ordafy Business, open Bookings and manage the service's availability. Set working hours, unavailable dates, notice periods, and time between bookings. See View guide if you also use an external calendar.

Yes. Open the service in Catalogue and add the pricing options customers can choose. Make each option clear — what is included and any extra charges.

After an eligible completed booking, the customer may be invited to leave a rating and review. Reviews must follow Ordafy's rules. Merchants should reply professionally and contact support if a review looks abusive or unrelated.

Clear photos, a simple description, what is included, duration, location, price, availability, and cancellation terms. Tell customers what to bring or do before the appointment.

Yes, if the merchant offers a multi-session option — choose the available sessions during booking. Otherwise, make a separate booking for each date.

Customers use Marketplace to discover, buy, and book. Merchants work in Business: Home, Catalogue, People (customers, leads, team), Finances, Tools, and Settings. POS, Payment Links, Bookings, Orders, Marketing, and Analytics appear when enabled.

Customers can browse, buy, book, and check their activity. Merchants can handle supported day-to-day tasks, including in-person payments on compatible devices. Use Ordafy Business on the web if an advanced setting is not available in the app.

Ordafy Auth is the secure sign-in and account area used across Ordafy. Use it to sign in, reset your password, and manage account security. After you sign in, Ordafy returns you to the page you were using.

Open your account security settings, choose two-factor authentication, and follow the steps for your authenticator app. Save the recovery codes somewhere secure and separate from your phone.

Ordafy asks for an extra check before sensitive actions, such as changing security or payout details. Follow the prompt and never share your PIN or verification code. If you are locked out, wait for the time shown or contact support.

Discover products and services on Ordafy Marketplace, buy or book securely, save favourites, and manage your orders and bookings. Sign in so everything stays connected to one account.

Home for an overview; Catalogue for products and services; People for customers, leads, and team; Finances for money; Tools for POS and Payment Links; Settings for business details and Website & integrations. Orders, Bookings, Marketing, and Analytics appear where they apply.

POS is the in-person selling feature in Ordafy Business. Open Tools → POS to create a sale, add items from Catalogue, take an available payment method, and issue a receipt.

In Ordafy Business, open Tools → POS. Start a sale or choose an unpaid order or booking, select Collect payment, then Tap to Pay. Ask the customer to hold their card or wallet against your phone until payment succeeds. See Tap to Pay guide (with video)

The official Ordafy mobile app, a supported Android phone with NFC on, an internet connection, and completed payout setup. Device and payment-provider availability varies by market. See Tap to Pay guide (with video)

Pay (Payment Links) lets you create a secure payment request inside Ordafy Business. Open Tools → Payment Links, set a product, service, or custom amount, then share the link by message, email, or QR code and track whether it has been paid.

When your business needs custom software, automation, or an integration that standard Ordafy tools cannot cover. It is a separate professional service — contact Ordafy to discuss what you need.

A Business Group keeps related locations under one Ordafy plan. You get shared plan limits, storage, and group-level tools, while each location keeps its own catalogue, team, and daily records.

A paid Business Group plan covers the locations included in that group's plan limits. Check Settings → Billing for your current plan, included locations, and any limits before you add another location.

Plans differ by location limits, storage, reporting, team features, and support. Open the Pricing page for the current comparison, then choose the plan that matches how your business operates.

Open Settings → Billing to see your plan, billing cycle, invoices, and payment method. Taxes may be added when required for your billing address. Payment-processing charges for customer sales are separate from your subscription.

Paid features usually stay available until the end of the current billing period. After that, lower plan limits apply and some advanced features may become unavailable. Review affected locations, storage, and exports before you confirm.

Yes. Open Ordafy Business in your browser, then go to Settings → Billing. If a billing action is not offered in the mobile app, the web version will show the options available.

Yes. Add a button that opens your Ordafy link, or embed Ordafy on your website so visitors can browse, book, order, or ask a question. Start with View guide

Open a product or service in Catalogue and choose Share to copy its link or QR code. For website options covering your business, open Settings → Website & integrations. See View guide

Copy your Ordafy embed code into the site's Custom HTML, Embed, or Code block. If your website plan blocks embeds, use a button linked to your Ordafy page instead. See View guide

Use a business widget for a wider selection, a list widget for products or services, a single-item widget for one offer, or a question widget so people can ask you something. Pick the smallest option that fits the page. See View guide

Questions from your storefront, listing pages, payment links, and website question widget appear in People → Leads. Keep Let visitors ask a question on in Settings → Website & integrations. See View guide

The label shows customers that Ordafy provides the secure shopping or booking flow. Whether you can hide it depends on your plan and branding options. Check Settings or contact support for what is available to your business.

In Ordafy Business, open Events, create an event, add ticket types and prices, set refund rules, then publish. Guests buy tickets from the public event page. See View guide

Open the event's attendees or check-in tools in Ordafy Business. Staff can scan or enter ticket codes at the door. See View guide

In Ordafy Business, open Venues, add your space details, availability, prices, and cancellation rules, then publish. See View guide

Sign in and open Tickets for event tickets, or Venue bookings for hire confirmations. You can download tickets where available and request refunds when the organiser or host allows it. See View guide

The organiser or venue host chooses whether guests pay the fee at checkout or the business covers it. Checkout always shows the total before you pay.

Open Tickets or Venue bookings, choose the item, then select Pay remaining. The page shows the total, what you have paid, and what is left.

Yes, where the organiser or venue host takes payment on site. They record cash, card, or bank transfer at their till and it appears on your ticket order or booking.

Open the ticket or venue booking and choose Receipt to download a PDF. Each payment shows how it was taken and the date.